Terms and Conditions

SMS Messaging Terms

By providing your mobile number and opting in, you agree to receive SMS communications from Vigil Cyber, LLC related to service updates, account notifications, support information, and security alerts.

• Message Frequency: Message frequency may vary depending on account activity, service needs, or support requests.

• Charges: Standard message and data rates may apply.

• Opt-Out: You may opt out at any time by replying STOP to any message. You will receive a confirmation message that you have unsubscribed.

• Help: For assistance, reply HELP, call (980) 300-8737, or visit https://vigilcyber.com/contact.

• Data Privacy: Mobile information will only be used to provide the services described above and will not be shared, sold, or rented to third parties.

We rely on carriers, aggregators, and platforms (such as Microsoft Teams SMS) to deliver messages. Delivery depends on your carrier and device. We are not responsible for delayed or undelivered messages.

Managed Security and IT Services

As a Managed Security Service Provider (MSSP), Vigil Cyber provides cybersecurity monitoring, IT support, and related services. By using these services, you acknowledge and agree that:

• We may monitor network traffic, system logs, endpoint activity, and related data to detect threats, ensure service continuity, and fulfill contractual obligations.

• You are responsible for providing accurate information and cooperating with us to enable effective monitoring and protection.

• Our services are intended to reduce, but cannot eliminate, cybersecurity risk. No security solution is 100% guaranteed.

Acceptable Use

You agree not to misuse our website or services. This includes, but is not limited to:

• Attempting unauthorized access to systems, networks, or accounts.

• Using our services for unlawful, abusive, or harmful purposes.

• Interfering with or disrupting service operations.

Intellectual Property

All content, software, and materials provided by Vigil Cyber, LLC are protected by intellectual property laws. You may not copy, reproduce, or distribute any materials without our written permission.

Disclaimers and Limitation of Liability

Our services are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied. While we use industry-standard tools and practices, we cannot guarantee complete protection against all threats.

To the maximum extent permitted by law, Vigil Cyber, LLC is not liable for any indirect, incidental, or consequential damages, including but not limited to data loss, downtime, or business interruption.

Governing Law

These Terms are governed by and interpreted in accordance with the laws of the State of North Carolina, United States, without regard to its conflict of law principles.

Changes to These Terms

We may update these Terms from time to time. Updates will be posted on this page, with the latest revision date listed at the top.

Contact Us

Vigil Cyber, LLC
128 S. Tryon
Charlotte, NC 28202
Phone: (980) 300-8737
Email: [email protected]