Privacy Policy

Information We Collect

• Contact information: Name, email address, phone number, company name.

• Account information: Login credentials, service subscription details, ticket/support records.

• Technical information: IP addresses, device/browser information, log files, and network data related to security monitoring.

• Payment information: If applicable, billing address and payment details processed through secure third-party providers.

• SMS and communication data: Phone numbers, opt-in consent, and service-related SMS messages.

How We Use Information

• To deliver cybersecurity and IT managed services.

• To send account notifications, service updates, security alerts, and compliance reminders.

• To provide technical support and troubleshoot issues.

• To improve our services, monitor security threats, and maintain system integrity.

• To meet legal, regulatory, and contractual obligations.

SMS and Mobile Messaging Privacy

If you opt in to receive SMS from Vigil Cyber, we will use your mobile number only for service-related updates, account notifications, and security alerts.

• Message frequency may vary.

• Standard message and data rates may apply.

• You may opt out at any time by replying STOP.

• For help, reply HELP.

• We do not share, sell, or rent mobile opt-in data or consent with third parties.

Information Sharing

We do not sell your personal information. We may share information only in the following circumstances:

• With trusted service providers (e.g., hosting, monitoring, email, payment processors) bound by confidentiality agreements.

• With security partners or vendors when necessary to investigate or mitigate threats.

• If required by law, regulation, or legal process.

• To protect the security of our systems, clients, and the public.

Data Security

We implement technical, administrative, and physical safeguards to protect personal information, including:

• Encryption of data in transit and at rest where applicable.

• Access controls and authentication mechanisms.

• Security monitoring and incident response measures.

• Regular vulnerability assessments and audits.

Despite these safeguards, no method of transmission or storage is 100% secure.

Data Retention

We retain data only as long as necessary for business, contractual, or legal purposes. When no longer required, data is securely deleted or anonymized.

Client Data and Security Monitoring

As a Managed Security Service Provider (MSSP), we may monitor network traffic, logs, and endpoint activity as part of our service. This data is used only to provide cybersecurity protection, detect threats, and fulfill contractual obligations.

Your Rights

Depending on your location, you may have rights to:

• Access and request a copy of your personal data.

• Correct or update inaccurate information.

• Request deletion of your personal data (subject to legal/contractual requirements).

• Restrict or object to certain processing.

To exercise these rights, contact us at [email protected].

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect information from them.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated date will be shown at the top of this page.